Guaranteed Quality

At Infinity Ecom, we fully stand behind the quality of our products. That’s why we offer a standard 1-year warranty on all our devices. If a device does not function as expected, you can trust us to resolve the issue quickly and carefully.

Legal and Additional Warranty

All items purchased from Infinity Ecom are covered by the legal warranty according to European guidelines. This means that a product must meet what you may reasonably expect. Under normal use, an item should be in good condition upon delivery and function properly.

In addition to the legal warranty, we also take into account the economic lifespan of the product. Some products have a longer lifespan than others, and our warranty terms are aligned with this.

Please note: the warranty is handled directly through Infinity Ecom. If a device is repaired by a third party without our permission, the warranty will become void. Damage not covered under warranty can be repaired by us at a competitive rate. The legal warranty always remains fully valid, regardless of any additional warranties.

Battery Warranty

Batteries are covered by a warranty period of 1 year. At delivery, we guarantee a minimum capacity of 100%. Would you like to have the battery replaced after this period?

Inspection Costs

If a device is returned to us and, after inspection, no defect is found, we will charge €24.95 in inspection costs. These costs must be paid in advance before we return the device. If a refund applies, the costs will be deducted from the refund amount.

Return Instructions

When returning devices, we ask that you reset the device to factory settings. Please make a backup of your data first to prevent data loss. If you are unable to reset the device, please include the access code on the return form. Infinity Ecom is not responsible for any potential data loss.

All warranty claims are handled through Infinity Ecom and relate to our own warranty. This does not affect your legal warranty rights.

Complaints

We believe it is important that you are satisfied with our products and service. Do you have a complaint? Please let us know! You can contact our Customer Service department by email, phone, or regular mail. Our team will carefully review your complaint and do everything possible to find a suitable solution that everyone is satisfied with.