Return Policy 

Last Updated: 28-01-2026

At Infinity Ecom, customer satisfaction is important to us. This Return Policy explains how returns, refunds, exchanges, and defective items are handled when purchasing from our website.

By placing an order, you agree to the terms of this policy.

1. Return Eligibility

You may request a return if:

  • The return request is made within 30 days from the date you received the product
  • The product is returned in the same condition as delivered
  • The product includes all accessories, parts, and packaging (where applicable)

Returns may be refused if the item shows signs of:

  • drops, cracks, or heavy physical damage

  • liquid/water damage

  • misuse or improper handling

  • unauthorized repair attempts or modifications

  • missing parts or accessories

2. Return Period

You must contact us and request a return within 30 days.

After the return period expires, we may not be able to approve your return request.

3. How to Request a Return

To start a return, please contact us:

Email: support@infinityecomstore.com

Include:

  • your order number

  • your full name

  • the reason for the return

  • photos/videos (if the item is defective or damaged)

Once your return is approved, we will provide return instructions.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the product is defective or the wrong item was delivered.

  • Customers are responsible for ensuring the return is packaged securely.

  • We recommend using a tracked shipping method.

Infinity Ecom is not responsible for returns lost or damaged during shipping.

5. Refunds

Once we receive and inspect your return:

  • If approved, the refund will be processed to the original payment method

  • Refund processing time may take 5-7 business days depending on payment provider and bank processing

6. Partial Refunds

In some cases, only partial refunds may be issued if:

  • the item is returned with missing accessories

  • the item is returned damaged or used beyond inspection/testing

  • the item is returned without original packaging (if required)

7. Non-Returnable Items

The following items may not be eligible for return:

  • gift cards / digital products (if applicable)

  • items marked “final sale” or “non-returnable”

  • accessories or low-cost items if opened/used (optional rule)

  • products returned outside the return period

8. Defective or Incorrect Items (DOA)

If you receive:

  • a defective phone
  • a phone that doesn’t work as described
  • the wrong product
  • missing items in the package

You must contact us within 7 days of delivery.

We may ask for:

  • photos/videos showing the issue

  • serial number / device identifier

  • packaging photos

If the issue is confirmed, Infinity Ecom will offer one of the following:

  • replacement (if available)

  • repair (if applicable)

  • full refund

9. Refurbished Products Condition Notice

Infinity Ecom sells refurbished devices. This means:

  • devices have been tested and restored to full functionality

  • cosmetic condition may vary depending on grade/condition description

  • minor cosmetic marks are not considered defects if stated in the product condition

Please read product condition details carefully before placing an order.

10. Exchanges

Exchanges may be offered depending on availability.

If you want an exchange:

  • contact us first

  • follow the return process

  • once approved, we will ship the replacement after receiving the returned item (unless agreed otherwise)

11. Order Cancellation

Orders can be cancelled only if they have not been shipped yet.

If the order has already been shipped, you must follow the return process after delivery.

12. Contact Information

For any return, refund, or exchange requests, contact:

Infinity Ecom
Email: support@infinityecomstore.com