Return & Shipping
We deliver fast and safe to your door. And if it’s not the right fit, returning is simple.
Delivery Options Overview
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Netherlands
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Standard delivery: 2-4 days |
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Orders under €50 |
€1,95 |
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Orders over €50 |
Free |
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Next day delivery: 1 day |
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Order before 22:00 |
€20,- |
Europe
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Standard delivery: 3-5 days |
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All orders |
€12,95 |
Exchange or Return of Goods
If the product is of good quality, the buyer has the right to terminate the contract concluded at a distance within 30 days after its execution.
In order for the right to terminate the agreement to be preserved, the consumer needs to monitor the preservation of the products in their original state. If the device is destroyed, damaged or damaged through no fault of the customer, the customer is not deprived of the opportunity to terminate the contract. If the value has decreased due to unpacking the product or checking its functionality, this does not mean that the consumer cannot write a request for a refund.
The product is not accepted back if at least one of the components is missing:
- fully equipped equipment;
- a receipt proving the fact of purchase in the Infinity Ecom online store;
- warranty card;
- an act with a description of the defect drawn up by the service department.
The money for the goods will be returned within the terms established by the current legislation
FAQs
If your order hasn’t arrived within the estimated delivery time, don’t worry. First, please check your tracking link in the shipping confirmation email. Sometimes deliveries can be delayed due to high demand or carrier issues.
If you still can’t locate your parcel, contact our support team and we’ll help you right away.
In most cases, deliveries are not made on public holidays, as shipping carriers usually do not operate on those days. If your delivery falls around a public holiday, it may arrive on the next working day.
Yes, we deliver to most postcodes. During checkout, simply enter your postcode and the system will confirm if delivery is available for your area.
If you’re unsure, feel free to contact us and we’ll check it for you.
Next-day delivery is available on selected orders, depending on your location and the time you place the order. Orders must usually be placed before our daily cutoff time to qualify.
If next-day delivery is available, you’ll see it as an option at checkout.
This depends on the shipping method and the carrier. Some orders may require a signature for security reasons, especially for higher-value devices.
If no signature is required, the courier may leave the parcel in a safe place or follow your delivery instructions.
